The Sales Lady Ltd (“we”, “us” or “our”) provides sales training, coaching and mentoring services designed to help business owners and teams improve their sales performance and grow with confidence.
These Terms of Engagement set out the basis on which we provide our programmes. By enrolling onto a programme with us, you confirm that you are entering into a legally binding contract in connection with your business activities and not as a consumer.
The specific details of your programme, including the start date and applicable fees, will be confirmed at the time of booking and form part of your contract with us.
By enrolling onto a programme with us, you agree to be bound by these Terms of Engagement for the agreed duration and at the fee confirmed at the time of booking.
We provide sales training and coaching services, which may include:
1–1 coaching sessions
Group coaching programmes
Workshops and webinars
Online delivery
Training materials and resources
The specific format and structure of your programme will be confirmed at enrolment.
Coaching and mentoring services provided by us are not psychological counselling, therapy or medical services.
Whilst we are committed to supporting your growth, results are not guaranteed. Your success depends on your own effort, implementation and commitment.
We aim to respond to questions within 24 business hours, although response times may vary depending on circumstances.
We may make reasonable changes to programme content, session dates, delivery format or materials where necessary. Where significant changes are required, we will provide reasonable notice. Such changes will not affect your obligation to pay the agreed programme fees.
Where you enrol onto a fixed-term coaching programme (including 1–1 coaching), the minimum term is six (6) months from the agreed start date confirmed at enrolment, unless otherwise agreed in writing.
You agree to commit to the full minimum term.
Where you enrol onto a rolling group programme, the programme will continue on a monthly basis unless ended in accordance with these terms.
Failure to attend sessions does not pause, extend or reduce the agreed programme term.
To join a programme, you agree to pay the fees confirmed at the time of booking.
For fixed-term programmes, the total programme fee for the full agreed term is payable in full. You may choose to pay the full amount upfront, or to pay an initial payment followed by monthly instalments.
Where monthly instalments are agreed, they are a method of paying the total programme fee over time.
They do not reduce your commitment to the full agreed term, and the full programme fee remains payable for the agreed term, regardless of attendance, participation or early disengagement.
All payments are due in advance of the relevant service period and secure your place on the programme.
Recurring payments will be collected via Stripe, GoCardless or agreed bank transfer. You are responsible for ensuring sufficient funds are available on each agreed payment date.
If you anticipate any issue with payment, you must notify us within 10 working days of the due date.
Your obligation to pay the agreed fees is not dependent on your attendance or participation.
If a payment is not received on the agreed due date, we may suspend access to sessions, support, materials and any community platforms until payment is received.
If any amount remains unpaid for 30 days after its due date, we will notify you in writing that the payment is overdue and require it to be settled.
You will have 30 days from the date of that notice to pay the outstanding amount.
We may, at our discretion, allow an additional short extension of time for payment.
If payment is still not received, we reserve the right to terminate the programme and recover any outstanding sums as a debt.
For fixed-term programmes, termination due to non-payment does not remove your obligation to pay the remaining balance of the total programme fee for the agreed term.
We reserve the right to charge interest on overdue amounts in accordance with applicable legislation.
Due to the nature of coaching and mentoring work, fees paid are non-refundable except where we cancel the programme before it begins.
For fixed-term programmes, early cancellation by you does not remove your obligation to pay the full programme fee.
For rolling monthly programmes, payments already made are non-refundable.
If you cancel a booked training day or workshop:
Cancellations with more than 7 days’ notice may be rescheduled at our discretion.
Cancellations within 7 days require 50% of the session fee to remain payable.
Cancellations within 48 hours require 100% of the session fee to remain payable.
Any deposit paid forms part of the total programme fee and is non-refundable unless we cancel the programme before it begins.
You agree to:
Engage with the programme in good faith and follow the guidance and timelines provided.
Take responsibility for implementing advice and completing agreed actions between sessions.
Communicate openly if you are experiencing challenges.
Participate respectfully in any group sessions or community environments.
We promote a respectful and professional learning environment. Disruptive, abusive or inappropriate behaviour may result in suspension or termination of your participation in the programme.
Your privacy and the information you share with us are important.
Any business or personal information you share with us during the programme will be kept confidential and will not be disclosed to third parties unless required by law or necessary for the delivery of the programme.
We will only use your information for the purpose of providing the agreed services.
From time to time, we may request feedback, testimonials or case studies relating to your experience or results. We will only use these with your consent.
All training materials, content, frameworks and resources provided during the programme remain the property of The Sales Lady Ltd.
You are granted a personal, non-transferable right to use the materials for your own business purposes only.
Materials may not be copied, shared, reproduced, recorded or used for commercial purposes without our prior written consent.
Unauthorised use of our materials may result in removal from the programme and further action where appropriate.
We reserve the right to terminate your participation in the programme if you:
Breach these Terms of Engagement;
Fail to make payments in accordance with Clause 5;
Misuse programme materials; or
Engage in disruptive, abusive or inappropriate behaviour.
Termination does not affect our right to recover any outstanding fees due in connection with the programme.
For fixed-term programmes, termination does not remove your obligation to pay the remaining balance of the total programme fee for the agreed term.
Where you are enrolled on a rolling monthly programme, you may terminate your participation by giving not less than 30 days’ written notice. Notice must be given before the next payment date in order to prevent the following monthly payment from being taken.
Fixed-term programmes cannot be terminated early by you. The full programme fee remains payable for the full agreed term.
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded.
We are not liable for indirect or consequential loss, loss of profits, loss of revenue or loss of business opportunity.
Our total liability in connection with any programme provided by us will not exceed the total fees paid by you for that programme.
These Terms of Engagement apply to all programmes provided by The Sales Lady Ltd.
We reserve the right to update these Terms of Engagement from time to time. The version in force at the date you enrol onto a programme will apply to that programme.
If any provision of these Terms of Engagement is found to be invalid or unenforceable, the remaining provisions will remain in full force.
Failure to enforce any right under these Terms of Engagement does not constitute a waiver of that right.
These Terms of Engagement are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.